Privacy Policy

Silver By Alee ("we," "our," or "us"), operated by GR Suppliers LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit silverbyalee.com, purchase our products, or communicate with us through WhatsApp or other support channels.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect information including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase details

  • Messages, photos, or documents you voluntarily send through WhatsApp, email, or our contact forms

  • Device information, IP address, browser type, cookies, and website usage analytics

How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Confirm purchases and bookings

  • Provide shipping and delivery updates

  • Respond to customer inquiries

  • Communicate with you through WhatsApp regarding orders and support

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Comply with legal obligations

We do not sell or rent your personal information.

WhatsApp Communications

If you contact us through WhatsApp, you consent to receiving messages related to:

  • Product inquiries

  • Order confirmations

  • Shipping updates

  • Customer support

  • Quotes and pricing

  • Booking and order confirmations

To provide faster and more efficient support, some conversations may be processed using secure customer service and AI-assisted tools. Conversations may also be reviewed by authorized team members when necessary to assist with your request or improve our service.

You may request that we stop sending WhatsApp messages at any time, except where communication is required to complete an active order.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, maintain security, and enhance website functionality. You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We take the security of your personal information seriously. We use industry-standard administrative, technical, and organizational safeguards, including encrypted connections (HTTPS), secure hosting, controlled access to customer information, and regular system monitoring to protect your data from unauthorized access, loss, misuse, or disclosure.

Although we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Sharing Your Information

We only share your information when necessary to operate our business, including with trusted service providers such as payment processors, shipping carriers, website hosting providers, analytics services, and customer communication platforms. These providers are authorized to use your information only for the services they perform on our behalf.

We may also disclose information if required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to complete orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records. Information that is no longer required is securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information, or object to certain processing activities. We will respond to verified requests in accordance with applicable legal requirements.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties and encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact

If you have questions regarding this Privacy Policy or how your information is handled, please contact us through the contact methods available on silverbyalee.com.

Parent Company: GR Suppliers LLC

Website: silverbyalee.com